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Follower Job Description

(Yes, even though we are all leaders at CleanAir we all need to take turns leading. When we are not leading we are follower.)

This and the CleanAir's Leader Guide are the closest things we have to a job description.

In order to continue to be the supplier of highest value as CleanAir AIM requires each employee should know and understand: :

• Continuously improving processes
• Continuously improving products and services
• Innovation of processes
• Innovation of products and services
• We are in the business of learning and exceeding customer expectations through understanding customers better than they know themselves and delivering value and customer success by increasing their bottomline with every CleanAir invoice.

• Constant improvement of the process is everyone’s job, every day. The process methods are developed with input from all process stakeholder groups. The process owner shepherds the process constant improvement; including documented knowledge, improvements, communication and training. Common sense and simplicity is encouraged.
  
  
• Management is responsible for new process innovation, recognizing paradigm shifts, the interactions between processes and for finding help for those outside the process who need special help.
  
  
• Everything we deliver to an internal or external customer must be error free to the best of our knowledge. A defect is defined as an error that is delivered to an external customer.
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• That everything received with an error or omission must be returned to the creator or an error report must be generated and delivered to the error creator. This is the most sincere form of caring about your supplier. Initially there will be a concern for the delay this will cause. As the errors become fewer and fewer and the expectation are understood the improvements to the system will reduce overall cycle times even when these delays are included.
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• Conversely not communicating errors which are necessary process improvement feedback in a direct and timely manor is also an error. In this case two wrongs doesn′t make a right!
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• If an error is discovered after delivery to an external customer then a defect report should be generated. The "way to go report" is the graph showing the teams measured improvement toward the aim.
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• Each process must have a documented method for classifying defects as common cause and special cause. Address special causes first. Prioritize the special causes to determine order of root cause correction. Common cause defects require a change in the process or system. Determine the common causes to work on using the Pareto Chart.
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• To meet our aim we all must constantly learn and apply the new knowledge. The time you invest in learning about quality, leadership and technology will directly effect your quality of life and the success of all those around you. Cross function team and committee work is one of the best methods to learn about the quality process. Profound knowledge comes from outside.
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• You work for your customer! Your customer feedback mechanisms are you automatic performance review. You don’t have a manager, boss or supervisor. You may have one or more leaders, mentors, and coaches. You also may work in processes which have a designated process owner. If you work involves a process which could benefit by a process team your are encouraged to help form this process team, select a process owner and register with the Quality Mentor Team.

• Continuous lifetime learning by every employee is very important to CleanAir’s success. You can do this by helping to form a book discussion group that reads and discusses one book or by designing your own learning program. Help on your continuous learning program is available from HR.

Some Suggested Reading: All of the books can be borrowed from the Palatine Library. Many are can also be found in our other offices. If you can't find a copy you want call Scott Evans of Bill Walker.

K = Know and understand. Read front to back

M & I = Manufacturing, Inventory and Cycle time.

R = Reference book. Skim and make mental list of topics for future reference.

Readings by subject: